Testimonials

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★★★★★
5 5 1
Service was punctual, technicians were polite and professional. Problems were dealt with quickly and I would use your services again.

★★★★★
5 5 1
I found the technician Rocky Thomas to be professional, courteous and friendly in my dealings with him.

★★★★★
5 5 1
Very pleased with service from contact to completion. Richie was prompt polite and thorough. We felt pricing was fair. We will recommend them to friends Leo G

★★★★★
5 5 1
Our repair was scheduled for 1/3/17. I received a call telling me they could come today instead. The repair went well. The techs were polite and friendly. They explained the problem and what was done to correct it. My husband and I were very impressed. We will definitely keep Advanced number handy for other repairs.

★★★★★
5 5 1
We had a water heater installed by James Caudle and Rob Moore from Advanced and were 100% pleased with the quality of work and professionalism. They took time to answer questions and explain everything. It was the week before Christmas, which is a terrible time to be without hot water. They came at 7:30 in the morning and we had hot water in about 3 hours. We will definitely call Advanced for future needs with plumbing and appliance service.

★★★★☆
4 5 1
have always had good services from Advanced, switched to them as I am a AHS policy holder and am satisfied with my service.

★★★★★
5 5 1
Very professional Mannerly Efficient On Time Provided clear and concise instruction on our product

★★★★★
5 5 1
I have used this company recently for my dishwasher, washing machine and refrigerator. All three times they were prompt, polite and a pleasure to work with. Bruce and John were great.

★★★★★
5 5 1
Robb did a great job and is a wonderful technician

★★★★★
5 5 1
Gary is a phenomenal technician

★★★★★
5 5 1
James and Robb did a great job and we are very happy with the service

★★★★★
5 5 1
Your service tech, Tom V. responded to our need of improving our kitchen sink's mount and seal to its granite counter top. We had a pleasant discussion of options and cost. He scheduled a date, called prior to returning and provided us with a solid and smooth seal looking better than the original installation. Thank you for your help.

★★★★★
5 5 1
It is only because of you and your patience and understanding with my predicament that I wish to remain a customer and want to express my appreciation and gratitude for the ongoing situation at my property. I also am in customer service I know you hear that all the time, but I truly appreciated the fact that you did not stop taking time to dig into my issue and appreciate, on a personal level, my dilemma with the money spent for preventative maintenance and then to still be out air-conditioning for 11 days after that. You were so patient and professional and your apology went very far and I truly appreciate your support throughout this process. I know you have thousands of customers and again you guys were at the mercy of my home warranty company to follow protocol, which I totally understand, But I want to commend you for your efforts in helping me get some resolution and a discount.

★★★★★
5 5 1
We were put in touch with you through American Home Shield. We did have a problem getting an appointment lined up which was frustrating but I was very pleased with your service man - ROCKY THOMAS. He was very professional and thorough with the repair of our dryer. He also put us in touch with Al at VenTech to come and clean out the dryer vent. Called Al after Rocky left and Al was here the very next morning. I called Rocky to personally thank him but wanted to let you know you have a great technician in your employ. Thank you for helping save our house from a possible fire!!!

★★★★★
5 5 1
Bryan did an outstanding job. He was professional and he stayed and made sure the unit was working. He seems to enjoy what he does

★★★★★
5 5 1
Bill was an excellent technician. He thoroughly explained what his findings were and what was required to remedy them.

★★★★★
5 5 1
It's the dead of summer in NC, and my AC went out. That was a bummer. It took 2 days due to the number of outages in the area with the recent heat wave, but Advanced Appliance showed up earlier than expected (in a good way), replaced the motor, and bam... we were back in the cool life. Plus, Bill was super personable and knowledgeable, I shook his hand, he was an above average technician. Thanks Advanced Appliance, great work.

★★★★☆
4 5 1
Advanced service is always top notch. No exception this time. The two gentlemen that come out, Bryan Edwards and Mike(?), arrived when they said they would. They also explained what their evaluation process would be and the potential costs outside my warranty coverage. Work was completed quickly and heat pump is working as it should.

★★★★★
5 5 1
Just had my upstairs air conditioner repair by Advanced HVAC co. The young man was very nice and professional. My unit works great now! Thanks Walter I'll ask for you the next time.

★★★★★
5 5 1
When I changed home warranty companies, the first question I asked was whether Advanced was one of their contractors. -I have an annual maintenance contract with Advanced in addition to insisting that they be dispatched for any warranty covered repairs. I use them for things not covered by the warranty as well. -They treat you like they were doing the work for themselves. They don't 'throw parts' at a problem creating unnecessary expense for the homeowner or a home warranty company. Instead, the diagnose and the 'fix things right', doing whatever it takes to solve the problem rather than short cutting to save money and make a warranty company happy. -I am glad that they have added electrical and plumping to their repertoire. I have recently used the electrical portion (having insisted that the home warranty company change their initial choice to Advanced); and, this is just as good as the appliance wing. -Whether you have a home warranty or not, I recommend that you choose and request Advanced Appliance. You will not be disappointed.

★★★★★
5 5 1
Monty, Chris and Juan did a great job installing a new HVAC and were a pleasure to be around. I am very satisfied with Advanced Appliance's service team - they are informative and professional - Thank you so much for making this process non stressful.

★★★★★
5 5 1
As A Realtor my repair needs often come up as needing to have been done "YESTERDAY". When I had a critical plumbing need I called Richie Hill at Advanced Appliance Service and they were on the job within a few hours. They did the work quickly and for a reasonable price! I have now have one less issue to deal with in selling this home and the buyer is very satisfied and the home can move toward closing...and Pay Day for me! Dan Rath RE/MAX REALTY Consultants

★★★★★
5 5 1
I am just getting to know Advanced Appliance Service and their owner and chapter rep, but I'm already impressed by several things. First, their business plan is clear and thoughtful-- enabling them to quickly send the exact right technician to the right job--and their technicians are highly trained. Second, they have customer service at the top of mind in their every day work--but they go even farther, like providing a lively Halloween celebration annually to delight adults and children alike. Finally, they are almost a one stop shop. Have them in and they can fix small and large appliances, address your electrical issues, fix your plumbing, and more in one service call! They're friendly and efficient and at the top of my referral list.

★★★★★
5 5 1
I am so glad that I called Advanced. The same day service was great. The technician was pleasant and professional. The problem was solved in a flash. It was simply a clog in the line, not the drain pump or the pump and motor assembly which I had been told by another company. Thank you for your excellent service and will call you for future issues with appliances.

★★★★★
5 5 1
I would like to commend Lou and Eddie for fixing my water heater so quickly and efficiently! They were courteous, knowledgeable and researched the situation throughly. I was very pleased and would recommend them highly to anyone needing a repair

★★★★★
5 5 1
Lisa Nail is top notch What an outstanding staff member.

★★★★★
5 5 1
From the receptionist to the repair person I could not be more pleased. Wayne the service person was professional, courteous And extremely knowledgeable. They responded quickly my problem and corrected In a timely manner, they deserve six stars.

★★★★★
5 5 1
Great job! Mike was on time, diligent and professional in his work.

★★★★★
5 5 1
Advanced Appliance Service Inc. techs know their stuff and always tell it like it is. Advanced Appliance Service Inc. are great with gas appliances and our unusual brand of Fischer Paykel. We had another company out 4 - 5 times on our appliances and they could not fix it. Their Advanced Appliance Service Inc. tech came out and helped us on the first trip!

★★★★★
5 5 1
Technician was very patient and understanding because he had to wait a few minutes for us to get home. Also Advanced Appliance Service Inc. tech was very thorough and just wonderful!

★★★★★
5 5 1
Advanced Appliance Service Inc. tech was such a nice fellow! He was so calm under pressure too. My wife and I both liked him especially because he was very knowledgeable.

★★★★★
5 5 1
Service was wonderful, Advanced Appliance Service Inc. tech did a great job and figured out problem immediately.

★★★★★
5 5 1
Service went very well and Advanced Appliance Service Inc. tech knew exactly what he was doing.

★★★★★
5 5 1
Advanced Appliance Service Inc. was much better than other companies that I have ever worked on my air conditioner. Advanced Appliance Service Inc. explained very thoroughly and were highly professional.

★★★★★
5 5 1
Advanced Appliance Service Inc. techs came out by request not by appt. The first guy came out during the snow to work on my heat pump and found a small leak that other companies had supposedly fixed in the past. Then more recently the Advanced Appliance Service Inc. tech went out of his way to get my washer up and running before the weekend so I could catch my laundry up. For as long as I am allowed (through my home warranty) to request my servicer I will ask for Advanced Appliance Service Inc. I am very impressed with the service performed on both heat pump and appliances. Advanced Appliance Service Inc. exceeds any level of customer service I have ever found in a service company. You can tell there are Christian values in Advanced Appliance Service Inc.

★★★★★
5 5 1
Advanced Appliance Service Inc. treated us so well. I am willing to pay whatever price because Advanced Appliance Service Inc. is worth it.